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Terms & Conditions

These Terms govern your relationship with the operator of grey-eagle-resort-and-casino, accessible exclusively via grey-eagle-resort-and-casino-ca.com, effective as of 6 November 2025. By accessing or using the services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Definitions

OBSERVE: Identify all key terms critical for legal clarity and user understanding according to Canadian and industry standards.

EXPAND: Ensure terminology covers all aspects of online and on-site casino operations, including user actions, operator responsibilities, and bonus mechanisms.

REFLECT: Present clear, concise definitions to mitigate ambiguity and legal risk.

  • Operator: The legal entity responsible for the operation of grey-eagle-resort-and-casino via grey-eagle-resort-and-casino-ca.com, licensed under the Host First Nation Casino License by Alberta Gaming, Liquor and Cannabis (AGLC), and headquartered at 3777 Grey Eagle Dr, Calgary, AB T3E 3X8, Canada.
  • User/Player: Any individual who accesses, registers, or participates in services offered by the Operator, whether online or on-site, and who meets all eligibility criteria.
  • Account: The unique profile created by a User to access gaming services, subject to verification and compliance requirements.
  • Bet/Wager: A monetary or digital value stake placed by a Player on games of chance, skill, or events offered by the Operator, in accordance with prescribed rules.
  • Bonus: Any promotional credit, free play, or reward issued by the Operator subject to specific terms, including activation, wagering requirements, and expiry.
  • Promotion: Any time-limited offer, competition, or reward program, governed by specific eligibility and participation rules.
  • Game: Any casino, table, slot, live, or digital game provided by the Operator under its license and regulatory obligations.
  • KYC (Know Your Customer): The legal process for verifying User identity and eligibility in compliance with Canadian anti-money laundering and responsible gambling regulations.

Account Registration

OBSERVE: Analyze Canadian legal requirements regarding age, identity, registration, and user data security.

EXPAND: Integrate both explicit CA legal standards (18+ age, KYC) and best practices for account security and data accuracy. Address cross-references with privacy and responsible gambling obligations.

REFLECT: Present a comprehensive, structured registration process ensuring legal and operational compliance.

  1. Eligibility: Only individuals aged 18 years or older are permitted to register. Access and participation are limited to jurisdictions where such activities are lawful.
  2. Registration Process:
    • Users must provide accurate, complete personal information during account creation.
    • Email verification is mandatory to activate the account.
    • Submission of KYC documents (government-issued ID, proof of address) may be required for identity verification, in line with AGLC and AML certification regulations.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their account credentials.
    • Users must promptly update any change in their personal information.
    • Sharing accounts or providing false data is strictly prohibited and may result in suspension or closure.
  4. Security & Compliance: Operator reserves the right to suspend, restrict, or terminate accounts in cases of suspected fraud, inaccuracy, or breach of legal requirements.

Regional Compliance Note: All account procedures adhere to Alberta and federal Canadian gambling and privacy laws (AGLC, AML, and PIPEDA).

Betting & Gameplay Rules

OBSERVE: Extract regulatory standards for betting, minimum/maximum limits, types of bets, and user behaviour.

EXPAND: Address CA-specific anti-fraud, fair play, and conduct obligations. Include live casino and chat rules for user interactions.

REFLECT: Present clear, enforceable gameplay rules with protective clauses against abuse and misconduct.

  • Bet Placement: Bets can only be placed via a verified account. Each game or event may have defined minimum and maximum limits, clearly displayed within the platform.
  • Types of Bets: Only bets explicitly listed and enabled by the Operator are permitted. Prohibited betting systems or software are not allowed.
  • Bet Modification/Cancellation: Once accepted and confirmed, bets cannot be altered or cancelled except in cases of technical error or at the Operator's sole discretion.
  • Live Casino & Chat Conduct:
    • Users must communicate respectfully; any form of insult, harassment, or abusive behaviour is prohibited.
    • Fraud, collusion, or manipulation of games is strictly forbidden and will result in immediate account action.
    • The Operator reserves the right to monitor and moderate all live interactions to ensure a safe and fair environment.
  • Technical Issues: In the event of system or network failures affecting bet placement or game outcomes, the Operator will take reasonable steps to resolve issues in accordance with regulatory guidance.

Bonus Terms

OBSERVE: Identify legal standards for bonus activation, wagering, and restrictions under Canadian law and industry best practice.

EXPAND: Address implicit requirements such as timeframes, eligible games, responsible gambling, and anti-abuse policies. Cross-reference with general terms and promotional compliance.

REFLECT: Clearly outline all bonus-related obligations and limitations for user protection and regulatory transparency.

  1. Bonus Activation:
    • Bonuses are credited per promotion-specific requirements, subject to eligibility and successful account verification.
    • Only one active bonus may be held at any time unless explicitly stated otherwise.
  2. Wagering Requirements:
    • All bonuses are subject to wagering requirements (minimum playthrough) as detailed in each offer. Failure to meet requirements within the specified timeframe (no longer than 30 days unless otherwise stated) will result in forfeiture.
  3. Prohibited Actions:
    • Using multiple accounts, betting patterns designed to exploit bonuses, or attempting to bypass bonus terms is prohibited and may result in bonus cancellation and account sanctions.
    • Some games or bet types may be excluded from bonus wagering; such exclusions are detailed within each promotional offer.
  4. Combining Promotions: Bonuses and promotions cannot be combined unless expressly permitted in the relevant promotional terms.
  5. Operator Discretion: The Operator reserves the right to amend, suspend, or withdraw any bonus or promotion in accordance with regulatory obligations.

Regional Compliance Note: All bonus activity is governed by AGLC regulations to ensure fair marketing and user protection.

Payments & Withdrawals

OBSERVE: Gather Canadian standards regarding payment methods, AML, withdrawal limits, fees, and processing times.

EXPAND: Integrate explicit and implicit requirements on user verification, source of funds, and refund protocols, reflecting best practice and regulatory demands.

REFLECT: Present transparent, comprehensive payment and withdrawal rules with adequate legal protections.

  • Deposit Methods: Users may fund accounts using approved payment methods, including credit/debit cards, e-wallets, or other methods permitted by the Operator. Cryptocurrency acceptance is subject to regulatory approval and may not be available in all jurisdictions.
  • Withdrawal Methods and Limits:
    • Withdrawals are processed using the same method as the deposit where possible, or an alternative method as approved by the Operator.
    • Minimum and maximum withdrawal amounts apply and are detailed within the cashier section.
    • Operator may require additional KYC documents prior to processing withdrawals in accordance with AML certification and AGLC standards.
  • Processing Times: Withdrawals are typically processed within 1-5 business days, subject to verification and external banking delays.
  • Fees: The Operator will disclose any processing fees before transactions are completed. Third-party banking or payment processor fees may also apply.
  • Refunds: Refunds of bets or bonuses are only available in cases of technical error, regulatory requirement, or at Operator's discretion, and may be subject to investigation.

Regional Compliance Note: All transactions comply with Canadian anti-money laundering laws, AGLC requirements, and user protection mandates for 2025.

Limitation of Liability

OBSERVE: Extract legal requirements limiting Operator liability and specifying user protections under Canadian law.

EXPAND: Address exclusions for technical failures, force majeure, and maximum compensation clauses.

REFLECT: Provide balanced, enforceable limitation of liability consistent with regulatory expectations and user rights.

  1. Operator Obligations:
    • The Operator undertakes to provide fair, accurate, and transparent results for all games and bets, using certified systems and controls in accordance with AGLC licensing and AML certification.
  2. Exclusions of Liability:
    • The Operator accepts no liability for losses arising from system failures, network interruptions, or unauthorized third-party access, except as required by law.
    • No responsibility is accepted for damages resulting from incorrect, incomplete, or delayed transmission of information outside the Operator's control.
    • The Operator is not liable for the actions of payment service providers or third-party vendors.
  3. Limitation of Compensation:
    • The maximum liability of the Operator for any claim relating to a bet or wager is strictly limited to the amount of the original bet placed by the user.
  4. User Acknowledgement: By accepting these Terms, the User waives any claim for damages beyond those expressly permitted by applicable law.

Regional Compliance Note: These exclusions and limitations are subject to overriding requirements of Canadian consumer protection and gambling law for 2025.

Intellectual Property Rights

OBSERVE: Note all Operator content, software, and branding is subject to copyright and intellectual property protection.

EXPAND: Include explicit prohibitions on unauthorized use, copying, or distribution in line with Canadian and international IP standards.

REFLECT: Clearly communicate user restrictions and Operator rights.

  • Ownership: All website content, software, trademarks, logos, and materials made available through grey-eagle-resort-and-casino-ca.com are the exclusive property of the Operator or its licensors.
  • Prohibited Actions: Users may not copy, reproduce, distribute, modify, or create derivative works from any content or software without express written permission from the Operator.
  • Legal Enforcement: Any unauthorized use will result in immediate account termination and potential legal action under Canadian and international law.

Privacy & Data Protection

OBSERVE: Identify Canadian legal requirements (PIPEDA, AGLC guidelines) for user data handling.

EXPAND: Reference the Operator's privacy policy as governing document for all data processing and retention.

REFLECT: Assure users of compliance and direct them to further information.

All personal data is collected, processed, and stored in accordance with the Operator's Privacy Policy and all applicable Canadian privacy laws, including PIPEDA and AGLC guidelines. Users are encouraged to review the Privacy Policy for detailed information regarding data rights and protections.

Changes to Terms

OBSERVE: Identify requirements for notification and user rights on term modifications under Canadian law.

EXPAND: Ensure explicit communication procedures and user opt-out options are included.

REFLECT: Provide a clear, transparent update process to maintain user trust and legal compliance.

  • Notification: The Operator will notify Users of material changes to these Terms via email, on-site banners, or other effective communication methods prior to implementation.
  • Acceptance: Continued use of grey-eagle-resort-and-casino-ca.com following notification constitutes acceptance of updated Terms.
  • Right to Discontinue: Users who do not agree with the updated Terms may discontinue their use of the services and request account closure at any time.

Regional Compliance Note: All notifications and changes adhere to AGLC and Canadian consumer protection regulations for 2025.

Termination & Suspension

OBSERVE: Review legal grounds for suspension, closure, and refund requirements under CA law and AGLC standards.

EXPAND: Define procedures for user notification and protection of funds.

REFLECT: Ensure comprehensive, user-protective termination procedures.

  1. Grounds for Termination/Suspension:
    • The Operator may suspend or terminate User accounts in cases of suspected fraud, breach of Terms, regulatory non-compliance, or at the User's request.
  2. Procedure:
    • Users will be notified of suspension or termination via their registered email address and provided with reasons for such action.
    • Where legally required, Users will be given an opportunity to respond or appeal the decision.
  3. Refund of Funds: Any remaining account balance, excluding restricted or promotional funds, will be returned to the User using the original payment method, subject to verification and compliance with AML/KYC obligations.

Regional Compliance Note: All procedures comply with AGLC and Canadian consumer protection laws for 2025.

Governing Law & Jurisdiction

OBSERVE: Identify relevant statutes, dispute resolution mechanisms, and jurisdictional mandates for Canada, Alberta, and Indigenous governance where applicable.

EXPAND: Address arbitration, court, and user rights under local law, referencing both the Host First Nation Casino License and general CA law.

REFLECT: Clearly specify applicable law, venue for disputes, and escalation mechanisms.

  • Applicable Law: These Terms and all related matters are governed by the laws of Alberta and applicable Canadian federal laws. Where relevant, Indigenous governance frameworks and the Host First Nation Casino License also apply.
  • Jurisdiction: Any dispute arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Alberta, unless mandatory arbitration is required by law or regulation.
  • Dispute Resolution: Users are encouraged to contact the Operator's support team to resolve disputes. If unresolved, disputes may be referred to binding arbitration under Alberta law, or to the AGLC for gaming-related complaints.

Regional Compliance Note: Dispute mechanisms are fully aligned with AGLC, Alberta, and Canadian requirements, and are effective for 2025.

Contact Information

OBSERVE: Integrate all required and available contact data for regulatory transparency.

EXPAND: Ensure users have access to support and legal resources, referencing all provided data points.

REFLECT: Present clear, accessible contact options for all required functions.

Author: Jackson McLeod